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Consumer Information
Around 1.4 million New Zealanders'
have health insurance to ensure
peace of mind in times of
difficulty. Investing in health
insurance is an investment in
your future.
Health Insurance takes away the
uncertainty of your future
health care.
Check out our resources designed
to help you make an informed
decision.
Consumer
Disputes
Most health insurers are members
of the Insurance and Savings
Ombudsman Scheme. This scheme
offers a free dispute resolution
service. Customers must have
first attempted to have resolved
a dispute with their insurers,
with the ISO able to look into
those disputes which have
reached deadlock. Further
information on the ISO scheme is
available from their website.
click here
The Role
of Health Insurance -
HFANZ Fact File
Making
Sense of Health Insurance
Our
brochure contains
information on the following
issues:
Insurance policies are contracts
of good faith
The two main types of policies
Elective Services
Surgery Costs
Pre-existing conditions
How premiums are set
Health Insurance Industry Code
This code was developed by HFANZ
to inform costomers of their reasonable
expectations with health
insurance. It is in addition to
a customers statutory rights and
the terms and conditions of
their policies.
Click here to read the code
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